Respect

Detainees are treated with respect and dignity.

Staff-detainee relationships

Detainees are treated with respect by staff throughout their time in custody and are encouraged to take responsibility for their own actions and decisions.

Find out more about our expectations for staff-detainee relationships.

Daily life

Detainees live in a clean and decent environment and are aware of the rules and routines of the establishment. They are provided with essential basic services, are consulted regularly and can apply for additional services and assistance.

Find out more about our expectations for daily life.

Complaints and legal rights

Complaints processes are efficient and fair. Detainees can exercise their legal rights without delay.

Find out more about our expectations for complaints and legal rights.

Equality, diversity and faith

There is a clear approach to promoting equality of opportunity, eliminating discrimination and fostering good relationships. The distinct needs of detainees with protected and minority characteristics are recognised and addressed. Detainees can practise their religion and the chaplaincy plays a full part in the life of the establishment, contributing to detainees’ overall care, support and rehabilitation.

Find out more about our expectations for equality, diversity and faith.

Health and well-being

Detainees are cared for by services that assess and meet their health, social care and substance misuse needs and promote continuity of care. The standard of provision is similar to that which detainees could expect to receive elsewhere in the community.

Find out more about our expectations for health and well-being.