Government reform of probation has created a ‘two-tier and fragmented’ system in which private companies are performing significantly worse than public sector elements, according to the Chief Inspector of Probation.

Unexpected changes in sentencing, severe financial stresses and cutbacks, and IT failings, have undermined the ambitions of private Community Rehabilitation Companies (CRCs) to bring innovative approaches to probation and the protection of the public from harm, Dame Glenys Stacey found.

Dame Glenys’s first report since she took over the role of Chief Inspector in March 2016, which is published today, contains some positive findings. Youth Offending Teams (YOTs) are working well and the public sector National Probation Service (NPS), responsible for supervising higher risk offenders, is good overall, though with room for improvement. However, the picture from inspections over the last 18 months of CRCs – the 21 private companies responsible for the majority of 260,000 people currently supervised, those classed as medium or lower risk – was “much more troubling.”

Her report identifies a number of “deep-rooted” organisational and commercial problems which, together, mean the CRC model is not delivering the service the government hoped for. Dame Glenys said: “We find the quality of CRC work to protect the public is generally poor and needs to improve in many respects. Government initially thought the majority of cases to be supervised by CRCs would be categorised as low risk, but in fact they hold a good proportion of medium risk cases.” Around two-thirds are medium risk, requiring more resource and effort than government envisaged.

Most CRCs are struggling. “Those owners ambitious to remodel services have found probation difficult to reconfigure, or re-engineer. Delivering probation services is more difficult than it appears, particularly in prisons and in rural areas. There have been serious setbacks.”

Most CRC owners have invested in new IT systems to support offender management. But the report notes: “They have then wrestled with government data protection and other system requirements and found themselves wrong footed, as the essential IT connectivity long promised by the Ministry of Justice is still not in place, with no clear notion of when it will be. Pressing financial concerns are now making these developments unaffordable for some CRCs.” (Out-dated and “creaky” IT systems were also a problem for the NPS.)

Dame Glenys added that for all CRCs “unanticipated changes in sentencing and the nature of work coming to CRCs have seriously affected their commercial viability, causing some to curtail, change or stall their transformation plans, mid-way. CRCs have reduced staff numbers, some to a worrying extent.” Staff absences and other workload issues, combined with remote offender monitoring “are undermining a central tenet of effective probation work – a consistent, professional, trusting relationship between the individual and their probation worker.”

Her report identified key concerns:

• CRCs are responsible for delivering the bulk of Rehabilitation Activity Requirements (RARs) but HMI Probation inspectors found poor quality RAR work, with too little purposeful activity for offenders.
• Some CRC operating models allow up to four in ten individuals to be supervised remotely (for example, by six-weekly telephone contact). Dame Glenys said face-to-face work with offenders was vital.
• Tried and tested, evidence-based ways of reducing reoffending include ‘accredited programmes’ designed to help individuals with problems such as perpetrating domestic abuse, or else poor thinking skills. Dame Glenys said: “It was not the intention of government to reduce their use, but regrettably few reports to court now propose one, and even fewer are ordered…This is baffling: no one wishes to see a range of high quality services with strong empirical support wither on the vine, by simple neglect, but that is happening.”
• The change in sentencing (with fewer accredited programmes and more RARs) has had profound, adverse financial implications for CRCs, whose plans envisaged being paid for using a higher number of accredited programmes. The fewer accredited programmes ordered, the longer individuals wait for a place on one, and the less CRCs are able to retain the competence to deliver them well.
• CRC-provided resettlement services to prisoners being released – known as Through the Gate services – are generally poor, providing little real help with housing, jobs, addiction and debt. About one in ten people were released without a roof over their heads.

Dame Glenys said:

“Regrettably, none of government’s stated aspirations for Transforming Rehabilitation have been met in any meaningful way. I question whether the current model for probation can deliver sufficiently well.

“In some CRCs, individuals meet with their probation worker in places that lack privacy, when sensitive and difficult conversations must take place, and some do not meet with their probation worker face-to-face. Instead they are supervised by telephone calls every six weeks or so, with some CRCs planning for biometric monitoring systems. I find it inexplicable that under the banner of innovation, these developments were allowed. We should all be concerned, given the rehabilitation opportunities missed, and the risks to the public if individuals are not supervised well.”

• ENDS –

 

Notes to editors

1. The report is published here on 14 December 2017.
2. In June 2014, 35 self-governing probation trusts were replaced by a new public sector National Probation Service (NPS), under HM Prison and Probation Service (HMPPS), and 21 Community Rehabilitation Companies (CRCs) owned by eight organisations, each different in constitution and outlook.
3. There are eight CRC owners, with eleven of the 21 CRCs owned by two organisations (Sodexo Justice Services and Purple Futures) and a further three by Working Links.
4. With Transforming Rehabilitation came new expectations: that the voluntary sector would play a key role in delivering probation services, and that providers would innovate, and find new ways to rehabilitate offenders. National probation standards were swept aside, to allow for innovation. Probation supervision was extended for the first time to offenders released from prison sentences of under twelve months (over 40,000 people each year.). And CRCs must now provide offenders with resettlement services while they are in prison, in anticipation of their release. To incentivise CRCs, a portion of their income depends on whether those they supervise go on to reoffend.
5. The NPS and CRCs have inter-related responsibilities. Cases must pass to and fro between the NPS and CRCs when they leave court after sentence, or if risks change noticeably during probation supervision, or if enforcement is needed in a CRC case. CRCs in turn are to deliver unpaid work ordered by the court in NPS and CRC cases. CRCs may provide a range of specialist services suitable for all those under supervision, with an assumption that in NPS cases, the NPS will purchase services locally from CRCs.
6. Please contact John Steele, Chief Communications Officer, on 020 3334 0357 or 07880 787452, or at john.steele@justice.gov.uk (E-mail address), for more information